Question 1

What are our daily fees?

Accepted Answer

Our daily fees are:
 • Cuddle Cubs (0–2 years): $174.34 per day
 • Tiny Tigers (2–3 years): $174.34 per day
 • Jungle Explorers (3–5 years): $170.17 per day
All full-day fees include daily essentials such as nutritious meals, nappies, wipes, and access to our educational programs and experiences.

Question 2

Are meals and supplies included?

Accepted Answer

Yes. All meals, snacks, nappies, wipes, and learning materials are included in our daily fee.
 Our seasonal menu follows Munch & Move guidelines, supporting healthy eating and positive habits for growing children.

Question 3

How are fees paid?

Accepted Answer

Fees are paid weekly by direct debit. Families receive invoices automatically and can easily track payments through their OWNA account. Our team is always happy to help with any fee or CCS enquiries.

Question 4

Is a bond required when enrolling?

Accepted Answer

Yes. A bond is required to secure your child’s place.
This amount is fully credited to your account when your child leaves the centre, provided all payments are up to date.

Question 5

What is our notice period for changes or withdrawal?

Accepted Answer

We ask families to provide a minimum of four weeks’ written notice for any change of days or termination of enrolment.
This helps us manage room availability and support a smooth transition for your child.

Question 6

How do we communicate with families?

Accepted Answer

We use the OWNA app to share daily updates, photos, and reflections, keeping families closely connected to their child’s learning journey.
We also send newsletters and host family events to celebrate milestones and build community connections.

Question 7

How do we keep our centre secure?

Accepted Answer

The safety of every child is our highest priority. Our centre is protected by CCTV and a secure entry code system.
Only authorised families and educators can access the premises. Unauthorised collection of children is not permitted, and we always verify identification for new authorised pick-ups.

Question 8

Do we offer excursions and support inclusion?

Accepted Answer

Yes. We plan engaging excursions and incursions that extend children’s learning into the community.
 Every child is supported to participate confidently, with adaptations made for individual needs. Families are always informed and provide written consent before any excursion.

Question 9

Do we have a school readiness program?

Accepted Answer

Yes. Our School Readiness Program helps children build confidence and independence as they prepare for primary school.
 We focus on social skills, early literacy and numeracy, problem-solving, and emotional regulation, giving every child the tools to thrive in their next learning environment.

Question 10

How do I enrol my child?

Accepted Answer

You can start the process by completing our online enrolment enquiry form or by booking a tour. Our team will guide you through availability, orientation, and any documents needed to secure your child’s place.

Question 11

Do you offer the Child Care Subsidy (CCS)?

Accepted Answer

Yes. Our service is fully approved for the Australian Government Child Care Subsidy (CCS). Families can claim their entitlement directly through MyGov. We’re happy to help guide you through the process if you’re applying for the first time.

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